Our Customer Service & Information Delivery System.  Information Magic can automate the process of providing any kind of critical information—no matter what the purpose.  It’s the “high-touch” way to improve customer service, tech support and more, while lowering their cost.

Automates the process of delivering information to customers who would otherwise rely on personal contact for their satisfaction

Gives customers contact with a “real person” through the extraordinary power of web video

Multi-step system, utilizes Video Information Messages (or VIMs)

Ideal way to distribute Video-on-Demand instructional materials

VIMs made available in custom-programmed online library that detects which messages have already been viewed

Full playback functionality (start, stop, pause, skip, etc.) allows maximum flexibility for viewers

Takes burden off your manpower and human resources, by creating “video clones” of your trainers, sales or tech support personnel

VIMs give customers instant assistance, available 24/7

Quality control is built in—your spokesperson provides the same information every time

Provides any kind of needed information in a clear, pictorial, entertaining and enlightening way

Customers can stop, start, repeat anything they see…as many times as they need

When combined with our Magic Launcher™, Information Magic can even provide information pro-actively.   For example, when a customer registers their product, when they visit your website for support, when they call your sales department for product details, etc.

Remaining problems or questions addressed through the interactive links—at any level of automation you desire

Spend less time and money hand-holding while generating greater client satisfaction