One of your goals this year may be to clean up the contacts in your Voodoo account.  In our 3-part series on Deliverability we wrote about how you can use non-delivery email messages to clean your contact lists. There are many ways to clean up your databases and this QuickTip focuses on the best way to remove a contact.  You may wish to remove contacts because: 

• You've received a non-delivery (bounceback) message
• You no longer wish to send email to this contact (not a lead)
• The contact has informed you that you have the incorrect person at a company

Before you delete a Contact Record or remove a Contact from a Contact List, please learn about this important tip:

Voodoo QuickTip #488 - How to Delete a Contact Record without affecting Stats

Voodoo Reports and Statistics are compiled based on the Contact List a Campaign was sent to, compiling data for each individual Contact Record in that list.  If you remove a Contact Record from a Contact List, the statistics associated with that contact will be removed, permanently altering campaign stats.  In other words, the Reports and Statistics for the Campaign will not include that record in its counts anymore (sent, open, etc).  



For some users, having individual Contact Records drop out of Reports and Statistics for certain Email Campaigns doesn't much matter.  In those cases, they can delete the Contact if they wish to. But for other users, it may be important to maintain accurate statistics by keeping all Contacts in the Campaign Statistic counts.

One best practice that we recommend to Voodoo users is to create a separate Contact List for each and every Campaign and Funnel. For example, if you set up a campaign for January 2015 Promotions, it is best to create a Contact List specifically for that Campaign (and name it January 2015 Promotions Contacts). This will help keep your contacts and campaigns organized and allow for permanent and accurate stats.

Opt-out instead of Delete

Voodoo recommends that users opt-out individual Contact Records that they no longer wish to send email to. By opting-out instead of deleting, all Reports and Statistics will stay unaffected and the Contact will no longer receive email from you.

To opt-out a single Contact from your Voodoo system, follow these steps:

1.  Voodoo Business Builder users access My Contacts from the nav bar, eVideo Launcher users access Contact Lists from the Manage Contacts button.

2.  Search for the Contact's email address using the Search for A Contact button



3.  Click the Pencil icon to edit the Contact Record 

4.  On the Contact Info Tab select the box for Optout  

5.  Click Update to save your changes to the Contact.

Your Contact is now opted-out of receiving any further email from your Voodoo system.  

When a Contact is opted-out they will also appear in the automatically generated Opt-Out Contact List maintained by the Voodoo system.  You can view this list by accessing your Contact Lists.



To opt a Contact back into receiving email, simply access this Opt Out Contacts List, edit the Contact and uncheck the Optout box. 

Contact / Database Lists, eVideo Launcher, Tracking Statistics, Business Builder bounce, bouncebacks, cleaning email lists, contact, contact record, contacts, non-delivery notifications, tracking statistics, Undeliverables, delete contact, opt-out

Are you taking full advantage of your Voodoo features?  Voodoo gives you instant access to many built-in help features.  So let's take a look at the training and help resources so you can maximize results from whichever version of Voodoo you have.

Voodoo Feature #115 - Voodoo's Built-In Help

eVideo Launcher Users: 

1) More Detail on this Step - As you progress through each eVideo Launcher step, you will see an icon for More Detail on this Step. Just click this link to watch a Video Tutorial for that step, including written instructions in the right column.  The main dashboard includes a complete overview, while subsequent pages cover each step in detail.

2) Contact Us - Located at the bottom of Voodoo you have access to a Contact Us link. Here you can submit a support center request and someone from our support team will contact you to address any questions or technical issues.

Campaign Manager Users:

Each time you login Voodoo, you're greeted by the My Dashboard page with a list of buttons in the left column showing the main features of the system. There are several important learning aids built right into the interface: 

1) Campaign Building Guide - At the bottom of the navigation bar on the left, in the Success Tools section, you’ll find a Building Guide link. This downloadable document explains many features of your Campaign Manager in detail and answers most questions that may arise while you build Voodoo Campaigns and create re-usable email templates to save you lots of time. You can also access the guide here: 

Click to download the Voodoo Campaign Building Guide.
 

2) Campaign Manager Complete Tutorial -  Also in the Success Tools section, is a button labeled Video Tutorial.  This is a 3-minute video tutorial that will demonstrate the basic features of your Campaign Manager.  While the tutorial doesn't cover some of Voodoo's newer features, it still provides a good sense of the system’s core.

3) Feature Page Overviews - Toward the upper left corner of each feature page, you’ll see a Click Here to Learn How to Use This Feature link with a small arrow and the little “Magic Man” icon.  Click to reveal complete instructions.  We regularly update these, so please use them!

4) Support Center - Located at the top right of the Voodoo interface, you'll see a clickable Support Center link. Use this to submit a support center request and someone from our support team will contact you to address any questions or technical issues.

More Resources Available to All Voodoo Users: 

1) Voodoo Viral Support twitter feed – This library of tips and tricks will help you get the most from Voodoo and always be up on the latest feature news.  On Twitter, go to @VoodooQuickTips and then follow  

2) Contact Support directly - If you can't find the answer to your question with the resources provided above, you are welcome to call or email our support team and they will connect you to the assistance you need.

Voodoo Support
support@voodooviral.com
949.309.2847 option 4 

Business Builder, eVideo Launcher, New Feature, Team Member Management help, contact, support