Best Practices for Posting to Twitter

16. August 2017

Twitter is a prominent social media platform well-known for its ability to reach large groups in real-time. It can be surprisingly effective for businesses seeking to expand their reach and connect with prospects and customers.

This QuickTip covers best practices for posting Voodoo content to Twitter. FYI — there are tons of online resources about the best ways to use Twitter, but below are some key recommendations for Voodoo users: 

What to Tweet
Each tweet can have a maximum of 140 characters, so always keep your messages short and concise. Don't make your tweets all about you. Instead, tweet at least 2/3 helpful content and no more than 1/3 promotional content. It's easy to find or "curate" helpful content to share with your followers. Tools like Buzzsumo
 will help you find the most popular content by topic. 

Be Consistent 
Post frequently and consistently. We recommend using a social posting tool like Hootsuite or Buffer which allow you to post to multiple social media feeds simultaneously and schedule your posts in advance. Buffer offers a "rebuffer" feature where you can re-post past content with one click.

Best Times to Tweet 
According to SproutSocial, the best times to post on twitter

  • Monday Through Thursday are the best days to post
  • Thursday is the single best day to post
  • Noon on Thursday is the most active time in the week
  • Safe to post on any weekday between noon and 3 p.m.
  • Early mornings and late nights are the least optimal posting times
Share Videos
Our most important tip is to share high quality content — content your followers will find helpful to their business success. It's okay to post some promotional content aimed at new prospects. Voodoo's exclusive prospecting videos are ideal for this purpose, particularly the Tech Upgrade teaser videos now available in Voodoo telecom accounts.
Posting to Twitter

These  extra-short videos are specially designed for posting to social media and driving traffic to you and your website. Prospects who watch them quickly discover how costly it is to use old communications technology in today's customer-centric business environment. 


Use Images to Draw Attention 
According to Twitter, Tweets with photos receive an average 35% boost in Retweets. That means driving more eyeballs to your content, and more prospects learning about the products and services your company offers. Voodoo offers thumbnail images free of charge right here. These images are generally unnecessary for Facebook and LinkedIn, which pull video thumbnails automatically. However, the images are important to increase engagement when posting Voodoo videos to Twitter.

Click here for Hootsuite's handy cheat sheet on best image sizes for each social network. Make sure to size images appropriately for best results. 

Tracking the Number of Click-Throughs
Want to track how many people watch the videos you post on each social networking service?  It's easy. Just QuickSend yourself a Voodoo campaign and create your post using the video link it generates. Learn how with Voodoo Feature #502 - How to Post Trackable, Personalized Videos on Your Social Media Accounts.

What are you waiting for? Login to your Voodoo account and review your video library for what you'd like to use on Twitter. There is a lot of engaging content in your Voodoo account and unlimited ways to utilize it on social media.

If you have any questions about using Voodoo with social media, feel free to contact us at support@voodooviral.com.  

,

5 new Tech Upgrade Teaser Videos now in your Voodoo account

10. July 2017

Voodoo just created a new video tool to generate leads and increase sales through video marketing. Login now and you'll find 5 new Tech Upgrade teaser videos in your account.

These extra-short videos are specially designed for posting to social media and driving traffic to you and your website. 
Prospects who watch them quickly discover how costly it is to use old communications technology in today's customer-centric business environment. 

All 5 teasers are quick attention grabbers with an entertaining payoff — and they're all under 22 seconds long

  1. Map vs GPS:  Old vs. New Business Technology (:15)
  2. Is Your Business Phone Costing or Making You $$$:  Importance of a Business Phone Upgrade for Profitability (:16)
  3. Don't Work Blind:  New Technology gives your the Insight to Earn More (:16)
  4. The Old Technology Time Bomb:  Old Phone Systems are Ready to Explode (:18)
  5.  Don't Let Someone Eat Your Lunch:  Business Competition requires Quick Response (:21)
Is Your Business Phone Costing or Making You $$$

You can post these as often as you like in your twitter, LinkedIn and/or Facebook feeds. Just grab a link from your Video Library, write a little something fun and post. The videos play in your customized frame with your logo and contact information, so all viewer response comes straight to YOU.

Twitter posts will get even more engagement if you also add a thumbnail to you post. We've created thumbnail images for each video and you can grab them here: 
https://www.dropbox.com/sh/h57d1qii07h444e/AACDj2t9KAhrl6SxVTFHbJo-a?dl=0

For more information on posting to social media, and tracking the number of views your videos receive, check out our blog post:  Voodoo Feature #502 - How to Post Trackable, Personalized Videos on Your Social Media Accounts

These Tech Upgrade teasers are one more competitive advantage you get from Voodoo — and nowhere else. Now you can use super-short-form video in your social media to generate:

 Higher Click-Through Rates (CTR)
 Higher Engagement Rates
 Higher Conversion Rates


All 5 videos are ready to use right now! 

 


Build Campaigns, Business Builder, Email Templates & Image Library, eVideo Launcher, New Feature, Quick Tip, Social Media, Video Library & Trackable Links , ,

How to Send a Customer Satisfaction Survey (NPS) using Voodoo Templates

4. May 2017

Voodoo now includes a Customer Satisfaction email template in our Business Builder accounts. It's called the Net Promotoer Score (NPS) Survey. This type of survey allows you to score the quality of relationships you have with your customers. With these templates you can launch a survey to your customers in just a few minutes.  

There are 3 parts to a customer satisfaction survey in Voodoo:

  1. The survey form that customers submit with their numerical rating and comments
  2. The email template that is sent to customers, containing a link to the survey
  3. The contact lists that store and categorize your contacts according to their response


The Net Promoter Survey Template
Your Net Promoter Survey Template is located in My Surveys.


Voodoo NPS Survey Template

IMPORTANT:  Access the Submission Settings tab and update the email address where you want to receive notifications. Don't worry, all submission results will be stored with each contact record, but it's often helpful to receive an email notification, too. 

Update Email

The Email Template
The Customer Satisfaction Email template is located in Customize Emails > NPS Survey Template Folder > Customer Satisfaction Survey.


Voodoo NPS Email Template

Your NPS Contact Lists
The resulting contact lists are located in My Contacts > Net Promote Survey Results > 3 lists labeled Promoters, Passives and Detractors


Voodoo NPS Contact Lists

The email you send out will link to the survey. Each time a contact responds to the survey, they are added to 1 of the 3 contact lists based on the score they give you. You can use these contact lists to reward promoters, fire up passives and remedy detractors. For example, it's often surprisingly effective to send an email to all Promoters asking for customer referrals. 

If you want to check the response of a specific contact, search for the contact in My Contacts, then click the Edit link (pencil icon) and finally, click the Survey Responses tab. 


Contact Record Survey Results

If you currently do not have the survey functionality enabled in your account, and you wish to upgrade, contact support@voodooviral.com.

Build Campaigns, Business Builder, Contact Forms, New Feature, Quick Tip, Survey System , ,

Measure Customer Loyalty with Net Promoter Score

4. May 2017

Do you know how your customers feel about your company and brand? Customer satisfaction surveys are essential to optimizing customer service. At Voodoo, we've seen (and used) many different types of surveys to help businesses gauge customer service performance. One type of survey we always recommend is the Net Promoter Score or NPS Survey. This survey allows you to "score" the quality of your customer relationships usign a standardized measure. 

According to www.netpromoterscore.com, "Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round."

With NPS, you simply survey your customers with one primary question, like this: 

On a scale of zero to 10, with 10 being highest, what’s the likelihood that you would recommend us (our company) to a friend or colleague?


NPS Survey

If a customer scores you as a 9 or a 10, they are promoters. These are customers that are extremely likely to recommend, and even promote your company — your most loyal customers. 

If a customer scores you as a 7 or an 8, they are passive. These customers either haven't really decided how they feel about you, are indifferent, or they just don't care.

If a customer scores 6 or lower, they are a detractor. These are unhappy customers who will give you bad word-of-mouth.

It's also a best practice to add an open-ended question to solicit general feedback. This gives  survey respondents an opportunity to elaborate on the score they gave your company.

Additional Feedback

To determine your overall official NPS score, using the results from the individual surveys, you take the percentage of promoters and subtract the percentage of detractors. That number is your Net Promoter Score. 


Because scores vary widely by industry, you should check benchmarks for your specific industry vertical. npsbenchmarks.com is a useful resource. 

Voodoo offers a Customer Satisfaction (NPS) Email Template to all Business Builder users who have our Survey functionality. You should also have a folder with contact lists added to keep track of your survey responses. To get started with sending an NPS survey to your customers, read our blog post How to Send a Customer Satisfaction Survey (NPS) using Voodoo Templates.


Additional Resources:
https://www.npsbenchmarks.com/
https://www.netpromoter.com/

If you currently do not have the survey functionality enabled in your account, and you wish to upgrade, contact support@voodooviral.com.


Build Campaigns, Business Builder, Contact Forms, Email Templates & Image Library, New Feature, Quick Tip, Survey System , ,

Update Your Bookmarks for Voodoo Login Page

5. April 2017

Your security is important to us, so please note this quick system announcement: 

Because of some recent security updates to popular browsers, some saved bookmarks or favorites linking to our login page may be showing as unsecure

Please check the
 URL of any bookmarks or favorites you use to access the Voodoo login page. (The prefix may or may not be visible in your browser's URL bar, but you can right-click, or control-click on a Mac, to copy the link, then paste it to view the full address.  If you see the prefix http, that means the link is not secure, so you'll want to change to the secure prefix https:

http://www.voodooviral.com/Clients/login.aspx

Simply add an "S" to the http portion of the URL, so it appears as: 

https://www.voodooviral.com/Clients/login.aspx

And then save or replace the bookmark or favorite.

Business Builder, eVideo Launcher, Quick Tip , ,

Voodoo's Most Popular Voodoo Features in 2016

19. January 2017

2016 was an exciting year for Voodoo. We released many new features and loads of new content for our customers use in their campaigns. Here is a quick recap of our most popular changes and additions:



Exclusive Voodoo Telecom Prospecting Videos

Game of Business Play Button

Your account gained value with new videos lovingly created by Voodoo's award-winning video production team. In 2016, we proudly announced 6 exclusive videos (+ companion email campaigns) to boost your VoIP, telecom and Unified Communications prospecting efforts.

All 6 videos are available in standard personal and Digital Business Card (DBC) frames. 
 



Install Your Own YouTube Videos 



Voodoo Business Builder users
 now can choose any YouTube video, then frame it, share it and track it. Add any YouTube video to your Video Library, then use your branded, personalized Voodoo version for prospecting and customer nurturing.

You can even record a video on your smartphone, then instantly frame it with your logo and contact information. Click the image above to see how this feature works. 


  
Thumbnail Images for High-Impact Social Posting 

To save time with your social posts and website galleries, we've created a standard set of images for our Exclusive Telecom Prospecting Videos. Use these images in your social media accounts to increase click-through rates.

TelecomProspecting Video Graphics

Click here to access our dropbox folder and download the image thumbnails.

We've also created a set of thumbnail images for Mitel videos.  Click here to access these images


 



Automatic Bounceback Handling

Voodoo implemented a new, vital, time-saving behind-the-scenes feature in all user accounts called Automatic Bounceback Handling. This essential feature allows you to:

  • keep your lists cleaner
  • improve deliverability rates
  • protect your sender reputation
  • save time!

This new feature keeps all bounced emails out of your personal inbox. It also helps keep your lists clean and gives you more accurate statistics on how your campaigns are performing. 

To learn more about Automatic Bounceback Handling, check out our blog post here
 


 

We are now at work building out new features for 2017.  If there are features or improvements you'd like to see in Voodoo, please shoot us an email: support@voodooviral.com

Build Campaigns, Business Builder, Contact / Database Lists, Email Templates & Image Library, eVideo Launcher, New Feature, Quick Tip, Video Library & Trackable Links , , , , , , , ,

How and when to use Funnels to Send to new contacts

13. December 2016

Do you find yourself sending the same email to a series of individual contacts over time? Then this tip offers an important time-saver!

Voodoo Business Builder accounts offer three ways to send your campaigns: Quick SendSend Email, and Funnels.  Each option has certain benefits. In this QuickTip, we'll take a peek at all three sending options, then zero in on the best ways to send an email to one contact at a time: Quick Send and Funnels.

Voodoo QuickTip #809: How and when to use Funnels to Send to new contacts

In a previous QuickTip blog post, When to Use Quick Sends, Campaigns and Funnels, we spoke about the difference between each type of email send:

Quick Send Quick Send: This is a great tool to reach new contacts and build your contact lists every day. Use this to reach out quickly to one person or a small group and add them to a Contact List at the same time. 

Send Email Send Email: Lets you send a single-stage personalized campaign (email template) to any group with a few simple clicks. Choose automated notifications for when emails get opened and videos get viewed, plus auto-response emails to follow-up automatically.  (From the Send Email page, launch the Campaign Wizard to be guided step-by-step through the process.)

Funnels & Forms Funnels & Forms: Here's where you'll find the real magic of Voodoo for automated and multi-stage outreach. This area is full of features for power users, allowing you to create drip marketing campaigns, capture forms and automated triggers.


You can configure each feature to meet your needs in various ways. It often seems best to use the Quick Send feature when sending a one-off email to a contact. But if you find yourself sending the same email to a series of individuals, it will be more convenient and effective to utilize a Funnel.  

Examples:

You just met two people at a one-time networking event, and you want to send them one-off email.  We recommended using Quick Send.

You often meet people at networking events or via referrals from colleagues and friends. You find yourself sending the same introductory email and video over and over again. You need a perpetual introductory campaign — one where you can keep adding new contacts to a list over time and automatically sending your introductory eVideo. ) Time to set up a Funnel.  Set the wait time to “0” so anytime a contact is added, they will immediately get the email you've selected (this is a “once and done” option). 

Advantages of a Funnel:  

Automated (Multiple) Emails

The most obvious advantage to a funnel is that you can set up multiple emails to "drip" to your contacts automatically. This is an easy way to continuously reach out to each new contact  over time.


Contact Forms
Every 
Funnel has a Contact Form tab. The Contact Form you create here can be used and accessed anywhere to feed new contacts directly into a funnel for drip marketing and nurturing. Contact Forms let salespeople add contacts to specific funnel lists quickly and on the go…from any web-enabled device. No need to log into Voodoo to add new contacts to a list. Simply open a bookmarked Contact Form, fill out the fields and Submit. You can easily drop contacts into your funnels, one contact at a time, automatically triggering your introductory eVideo campaign...or anything else you'd like to send! 

To learn about setting up a contact form for your funnel check out our Quick Tips blog post: Turbo-charge your Marketing with Contact Forms.

Comprehensive Reports
If you are using a Quick Send, the reports are individual for each Quick Send. In order to get all the stats, you would have to view each Quick Send report individually. 

But when using Funnels, you get a detailed, aggregated view in My Reports.  Funnel statistics show all the contacts your funnel emails are sent to in one aggregated view. It also shows how each contact responds to each email in a funnel sequence (opened, clicked, watched video).


Statistics Snapshot — overall stats for each email in the funnel: 



Statistics Details — how each contact responded to each email in the funnel:



For more information on Funnels and Forms be sure to check out Forms and Funnels and Success Automation 101.

Both Quick Sends and Funnels offer Automated Action Alerts, so you can be notified when a contact opens an email, clicks a link, views a video or fills out a survey. To learn more about these alerts visit our blog post, Automated Action Alerts

Business Builder users, log into your Voodoo account and take a closer look at Funnels. And eVideo Launcher users, well...Funnels are yet another reason to upgrade to a full-featured version of Voodoo.  

Build Campaigns, Business Builder, Contact Forms, Quick Tip